Dhaka 66 Help Center — find answers and solutions to all your questions right here

Account opening & management

Signing up on Dhaka 66 is quick and straightforward. You can complete registration with your mobile number in just two to three minutes. Make sure the details you provide are accurate — identity verification is required at the time of withdrawal, and incorrect information can cause delays.

If you can't log in, first check that you're entering the correct mobile number and password. Having Caps Lock on is a common cause of password errors. If the problem continues, click "Forgot Password" and reset it via OTP sent to your registered mobile number.

Why is identity verification (KYC) required?

Dhaka 66 is known as a safe and transparent platform, which is why KYC verification is required before large withdrawals. Upload a photo of your National ID or birth registration certificate and verification is usually completed within 24 hours. Once verified, you won't need to go through the process again.

How to make a deposit

The most popular deposit methods at Dhaka 66 are bKash, Nagad, and Rocket. All three let you deposit straight from your mobile — no trip to the bank needed. The minimum deposit is ৳200, and funds typically appear in your account within 5 to 10 minutes.

One important thing to keep in mind when making a deposit — always send money to the number provided on the Dhaka 66 payment portal, never use a number on your own. A reference number is issued for each deposit; make sure you save it.

Withdrawals — Rules & Conditions

Withdrawing your winnings on Dhaka 66 is simple and secure. Log in to your account, go to the "Withdrawal" section, enter the amount, and choose your payment method. Once submitted, funds are typically delivered to bKash or Nagad within 1 to 3 hours.

There are a few conditions to be aware of before withdrawing. KYC verification must be completed before your first withdrawal. Winnings from bonuses require the wagering requirement to be met before they can be withdrawn. There is a daily withdrawal limit — generally up to ৳50,000 per day. For larger amounts, please contact the support team.

What to do if your withdrawal is delayed

During peak hours, withdrawals can sometimes take a little longer to process. If more than 6 hours have passed, contact live chat with your transaction ID to check the status. Most delays are caused by incomplete KYC verification or unmet wagering requirements.

How to Use Bonuses & Promotions

A welcome bonus is available for new members on Dhaka 66. A set bonus amount is credited to your account on your first deposit. This bonus cannot be withdrawn directly — you must first place a certain amount in bets (wagering requirement). For example, a 5x wagering requirement means you need to bet five times the bonus amount.

Reload bonuses, cashback offers, and special tournament bonuses are available for regular players every week. Check the Dhaka 66 promotions page regularly so you don't miss any offers.

Common Betting Issues

Questions come up when you're betting, and the most common issue is seeing "insufficient balance" when trying to place a bet. Start by checking your account balance — bonus balance and real balance are separate, and some markets only accept real balance.

Odds shifting unexpectedly during live betting can be confusing, but it's completely normal — odds update in real time based on how the match unfolds. Always check the odds before confirming your bet.

How to keep your account secure

Dhaka 66 takes account security seriously. Keep your account safe by following these steps:

• Your password should be at least 8 characters long — use a mix of uppercase and lowercase letters, numbers, and special characters.
• Never use your date of birth or mobile number as your password.
• Never share your login credentials with an unfamiliar person or website.
• Dhaka 66 will never ask for your password via email or SMS — if you receive such a message, it's a scam.
• Enable Two-Factor Authentication (2FA) — it adds an extra layer of protection to your account.
• Avoid logging in over public Wi-Fi.